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Financial Services
Case Study
August 2, 2012
Correcting Systemic Business Process and System Integration Issues
The COO and annuity business GM needed to understand on-going, systemic issues for New Business customer service and operations. Marketing’s view of sales performance/customer feedback (negative & losing share) was disjointed from operation’s own view (green scorecards). Specific issues and
Case Study
November 1, 2012
Revitalizing a BPO Relationship
In reconsidering the merits of a 5-year BPO contract extension, our Client’s CFO asked Trexin to provide decision analysis on a long-standing outsourcing relationship for technology and operational support of do-it-yourself legal documents that was now viewed as increasingly restrictive, risky, and costly
Case Study
February 1, 2013
Modernizing a Customer Contact Center
After years of rapid M&A growth, a top-5 bank faced a fragmented and aging customer contact center landscape. As the bank switched to an organic growth strategy, the focus toward integrating the customer experience and tech savvy consumers illustrated the need for change. While the evolving
Case Study
May 1, 2013
Preparing a Company for Rapid Growth
Cloud is at the top of the hype curve and every CIO is in some way talking about cloud technology. However, our experience is that most technology executives are looking at cloud through a lens that is focused on technology, rapid deployment and cost reduction. In addition to these aspects. . .
Case Study
July 5, 2013
Global IT Strategy
A Fortune 300 company grew up largely from over 400 acquisitions done over a period of 20+ years. Consequently, Our Client faced increasing challenges aligning, managing, and enhancing a disjointed set of systems and strategies that stemmed from the operations of multiple semi-autonomous IT groups
Case Study
March 3, 2014
Social Media Enables Outlook Migration
A major global financial service firm was migrating 19,000 users from Lotus Notes to Microsoft Outlook. The goal was to minimize calls to the helpdesk from the migration and create a cultural shift toward a self-empowered, community focused workforce. Users at the firm were accustomed to a high degree of individual support from the technology…
Insight Paper
September 29, 2014
Will Data Breaches Scare Away Consumers?
This article was published by Fortune Magazine on September 25, 2014. Earlier this month, Home Depot confirmed that hackers had broken into its in-store payments system and stolen the credit card numbers of as many as 60 million customers – potentially the biggest breach of a retailer’s computers. Will this. . .
News
January 28, 2015
Doren Jacobs Promoted To Managing Principal
Trexin Consulting, a management and technology consulting firm, announced today that Doren Jacobs has been promoted to the role of Managing Principal leading the Trexin Financial Services Practice. Trexin specializes in the application of advanced technologies that drive business value. “Doren provides our financial service clients with superior experience. . .
News
September 10, 2015
Financial Services | Healthcare & Life Sciences
Stuart Anderson Joins Trexin Consulting’s Solutions Delivery Practice as Senior Principal
Trexin Consulting, a management and technology consulting firm, announced today that Stuart Anderson has joined the firm as Senior Principal.