Category: Healthcare

Insight Paper 11.14.2017

NPS and Consumer Experience in the Healthcare Insurance Industry

Apple, Nordstrom and Amazon – what do these companies have in common? Many would say that they are successful companies, sell high-quality products and are leaders in their respective industries. While those reactions are right, they also have one other key similarity that makes their success possible: exceptional brand loyalty<span. . .
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Case Study 8.15.2017

Promoting a Medicaid Managed Care Company

A State affiliate of a national Medicaid managed care company, was responding to a competitive RFP to demonstrate their strong capability to deliver innovative, Statewide Medicaid coverage that would integrate behavioral and physical health for members, effectively leverage health IT to coordinate and manage care effectively, and accelerate the growth<span. . .
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