Given the extensive scope and an aggressive implementation timeline, Trexin’s approach was based on the following keys to success:
- Close cooperation with the IT leadership team, affording streamlined decision-making and expedient changes to tactics as issues arose
- Strict adherence to strategic business goals with limited tolerance for non-core feature enhancement
- Embedded, bottom-up approach of working directly with the POS vendor, influencing their technology and architecture decisions as well as their software development and deployment methodology
- A parallel-workstream strategy that enabled software releases on a weekly basis while stores were simultaneously being deployed, reaching levels of more than 200 stores/day
The new POS was successfully integrated with our Client’s back-office systems through 86 custom interfaces and deployed to over 7,000 stores within 9 months, with the remaining 500 stores deployed to Canada and Puerto Rico after extensions were made for foreign languages and alternative currencies. Employees praised the system for its ease of use and efficient workflow, and our Client is now proceeding with further investments that advance the goal of improving the employee retention and customer satisfaction KPIs.