Case Study November 30, 2021

Introducing Robotic Process Automation (RPA)

Trexin helped a rapidly growing company pilot RPA to test its ability to reduce costs and scale operations.

Business Driver

Our Client, an innovative full-risk healthcare provider for senior populations, had sustained annual growth exceeding 35% and was planning to further expand by opening 20 new clinics in 5 new cities within the next year. Aware of our Client’s aggressive growth initiatives, Trexin submitted an unsolicited plan to the CTO to introduce robotic process automation, offering a possible solution to leadership’s emerging realization that supporting such rapid growth required more automation of core claims processes to drive cost takeout and operational scalability.

Approach

With a goal to demonstrate 80% process step automation, 55% error rate reduction, and 60% time/cost savings, Trexin applied an 8-week timebox to automate 2 critical care processes using a minimum viable product (MVP) approach. Activities included:

Conducting an in-depth analysis of 2 core critical business processes and applying a structured approach to drive out process steps and increase automation.
Capturing detailed, step-by-step video recordings, paired with process show-and-tell sessions, to ensure a thorough understanding of existing processes.
Running detailed ROI calculations to ensure accurate effort-versus-value balance.
Recognizing that our Client’s existing automation toolset was unable to perform complex manipulations, resulting in a recommendation to adopt a different RPA technology toolset from market leader UI Path.
Building highly resilient bots that processed emails, executed complex database scripts, created detailed audit trails, and integrated with ServiceNow, SQL databases, and custom care applications.
Establishing an RPA center of excellence.

Results

The pilot was a resounding success, exceeding the project goals by fully automating over 90% of process tasks with unattended bots, reducing data errors by 70%, and reducing manual time and resource cost more than 80%. Including the cost of the project itself, the return on investment was projected to be more than $2M over the following year and a half alone, and the CTO said that “without automating (through RPA), my teams would not be able to support the business growth.”