Category: Healthcare customer

Insight Paper 11.14.2017

NPS and Consumer Experience in the Healthcare Insurance Industry

Apple, Nordstrom and Amazon – what do these companies have in common? Many would say that they are successful companies, sell high-quality products and are leaders in their respective industries. While those reactions are right, they also have one other key similarity that makes their success possible: exceptional brand loyalty<span. . .
Tagged in: Healthcare
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