HOW WE WORK

HEAD, HEART, HANDS

We use a highly effective but very understandable approach to organizational change as we work with management teams.

The principal values of the TREXIN approach are:

1) It enables teams to quickly achieve the intended engagement outcomes and move forward as a team.
2) It enables teams to undertake future similar challenges and achieve intended outcomes without consulting management assistance.

Our approach is designed to achieve desired outcomes and to provide lasting organizational improvement. Our customers want sustainable improvement, rather than simply paying a consultant to do a job for – or to – their teams. We assist with organizational change by leveraging the three perspectives in the tracks of a TREXIN-led work area as follows:

HEAD

For each track of work, we consider the required intellectual and analytic activities and outcomes. We ensure that the right knowledge is applied and analyzed appropriately. We first make maximum use of client resources such as people and documents. Then we supplement as necessary to achieve the desired breadth and level of depth. This is both cost-effective and provides a foundation for change by reducing the “not invented here” syndrome.

HEART

For each track of work, we assess the best techniques for creating real engagement with leaders and associates as well as alignment between individuals and organizations. We incorporate those techniques into the engagement. While these techniques tend to vary with an organization’s culture, this perspective drives heavy use of workshops, brainstorming, and team problem-solving sessions. Executive management support is crucial for real engagement and alignment.

HANDS

For each track of work, we must ensure that the outcomes are, or become our clients’ outcomes and are not considered as “outsider” outcomes. This is partly accomplished by our heavy client resource leverage from “Head” and our engagement techniques in “Heart”. However, some people adopt change only when they personally carry out portions of the work. For the change to endure, we must also ensure that it becomes part of our clients’ regular operational processes. We accomplish both of these objectives by tasking appropriate personnel to integrate plans, decisions and processes in the processes.

ON THE SHOULDERS OF GIANTS

As Sir Isaac Newton recognized, we have increased our knowledge by building upon the discoveries and insights of others. Then why do so many management consulting firms develop their knowledge while their customers pay the bill?

At TREXIN, our approach provides our clients the giant benefits available by relying on the world’s leading business and management thinkers. We’ve extracted the insights of the global top 10 thought leaders as determined by the Thinker’s 50 and condensed them into real tools that you can use. We’ve complemented that list with our own top 10 thought leaders based on our hands-on assessment of what makes a real difference with our clients’ businesses. Finally, we tailor these tools to the particular needs of our clients, in accordance with the insights we have extracted from one of the Trexin Top 10 – Customer-Centricity guru Larry Selden, Professor Emeritus of Finance and Economics at Columbia University Graduate School of Business and co-author of Angel Customers & Demon Customers.