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Andy Way is an Information Technology leader and program manager with deep experience in the
healthcare benefits domain. He has served at the Vice President and Regional CIO level with strategy and
P&L accountabilities in organizations such as United HealthGroup, Perot Systems at Blue Cross Blue Shield,
and Private Healthcare Systems. His technology experience includes end-to-end ownership of application
development, delivery, and support, as well as server, mainframe, network, telecommunications, and
storage infrastructure organizations. He is also experienced in large-scale project execution and improving
organizational capabilities by leveraging ITIL and CMMI-SW practices.
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PROFESSIONAL HIGHLIGHTS
Andy is currently facilitating the application and messaging integration of 2 large
($60B) global corporations following a $4B acquisition. So far, he successfully
drove the implementation of new web domains and the integration of associated
messaging and identity systems for 30,000 people with zero Problems. He led a
cross-organizational application access program, then served as the project
manager for a Global IT Strategy Development program that will direct a $1B
annual spend. He is now leading the implementation effort to migrate 23,000
global users from Lotus Notes to Microsoft BPOS-D, which includes standing up
an EMEA based BPOS instance.
While with Perot Systems at Blue Cross Blue Shield Andy developed and
implemented a cost reduction strategy that drove programs to consolidated the
Intel Server footprint by 65%, implemented a co-located DR failover site,
consolidated SAN platforms while implementing NAS subsystems that reduced
$/GB by 70%. He facilitated a migration from NT to Active Directory,
implemented a Business Intelligence infrastructure, upgraded the Lotus Notesbased
messaging environment twice, introduced a Citrix Xenapp and Netscalerbased
desktop environment, and drove a 30% reduction in mainframe MIPS
requirements through Configuration Management and Application Portfolio
Management practices.
As the Vice President of Application Delivery for Private Healthcare Systems,
Andy eliminated a $2M annual spend on variable labor by building internal
capabilities. He also re-architected core application systems, implemented CMMISW
practices, and managed a $8M on-site/off-shore development effort to align
the application portfolio with business strategies. As part of this organizational
turn-around, Andy interlaced business and IT functions by creating matrix
resource pools that reported jointly to business leaders. He also improved all Key
Process Areas using a hybrid of CMMI and Six Sigma continuous improvement
approaches, achieving CMMI-SW level 3 certification within 10 months.
Following the United HealthGroup acquisition of MetraHealth, Andy build a PMO responsible for technology
support of over 200 real estate projects per year that achieved a zero defect steady-state. His small, highly
leveraged team supported 300 service centers, reducing cable plant costs by over 60% and increased call
completion within IVR systems by over 40%. This represented an annual savings of over $7M.
He later served United Healthcare as the eastern regional CIO, reporting to four health plan CEOs,
developing and executing on IT strategies for consolidating distributed functions and meeting other
corporate and local strategies. These activities resulted in several industry-level innovations such as the
Physician Scorecard, regional analytics data warehouses, and a host of self-service capabilities. In the
process of driving local and corporate change he was able to achieve a 46% reduction in a $68M run-rate
and measurable service delivery improvements based on an ITIL delivery framework.
ACADEMIC BACKGROUND
University of Hartford - Ward School of Technology
West Hartford, CT
Electrical Engineering
Kennedy Western University
Bachelor of Science - Management Information Systems
ITIL Foundations Certified
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AREAS OF EXPERTISE
STRATEGY
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IT Strategic Planning
Vendor Management
IT Process Improvement
IT + Business alignment |
IMPLEMENTATION
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CMMI-SW
ITIL Framework
VMWare
Novell Migration
Active Directory
Data Center Movement
Messaging
Business Intelligence |
INDUSTRY
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Insurance
Healthcare
Financial Services
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